Faqs

When you make an order on espressobeauty.com, we will send you a confirmation email.

Our team will then process the order within 48 hours, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time.

We track every order. We'll send you the tracking number of your order so that you can watch the moment your Espresso Beauty product is shipped to the moment it's in your hands! 

If you have any issue with your tracking information, email us at info@espressobeauty.com and we will be happy to help.

Unfortunately we start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made. If you no longer require your order, please submit a return request following our returns policy.

Unfortunately, we are unable to make any changes to your order once you have placed this however if you email us at info@espressobeauty.com with your order number, one of our team will be able to advise the best next steps to take.

Yes, we offer free standard shipping on orders over $55 (pre-tax and shipping cost).

Please be aware that if you purchase with us and choose to have your order shipped to a hotel or an Airbnb, Espresso Beauty are not responsible for any parcels that cannot be located once delivery has been confirmed on your tracking link. It is your responsibility to ensure that you check the tracking link and are available at the time of delivery to receive the package.

If your item arrives damaged, please: 1. Take photos of the damaged item and packaging 2. Document the damage before disposing of anything 3. Contact us at info@espressobeauty.com 4. Include your order number and photos when reporting the issue Our team will respond within 48 hours with instructions for replacement or refund.

If you've received the wrong item, please: 1. Keep the item in its original packaging 2. Take a photo of the item received 3. Contact us at info@espressobeauty.com with your order number and photo

We'll send you a return shipping label and ensure you get the correct item

Our team will process your case within 48 hours and arrange the exchange at no cost to you.

To return an item, please contact us at info@espressobeauty.com. Our team will guide you through the return process and provide a shipping label.

Returns must be initiated within 14 days of delivery.

You have 14 days from the delivery date to initiate a return. Please contact us info@espressobeauty.com to arrange your return.

At Espresso Beauty, we believe in the power of mindful formulation - where safety meets effectiveness. Our products are crafted with precision and purpose, bringing together the best of clean science and nature's wisdom.

We proudly formulate using safe, thoroughly-vetted ingredients, both from nature's bounty and advanced laboratories. While "clean beauty" lacks a universal definition, our commitment is crystal clear: we select each ingredient based on safety, efficacy, and responsible sourcing, regardless of its origin.

We recognize that "natural" doesn't automatically mean safe, nor does "synthetic" necessarily mean harmful. This understanding guides our approach to formulation, as we carefully select ingredients that deliver results while maintaining our unwavering standards for safety.

Our approach is simple: create exceptional beauty products that you can trust, backed by science and enhanced by nature. Because true luxury lies in knowing exactly what you're putting on your skin.

To every woman who has ever felt too busy, too tired, or too overwhelmed: This is your moment.

Espresso Beauty is here to simplify your routine, elevate your confidence, and remind you that your story is still being written.

It's for the woman, writing her own script, who wants to look effortlessly stunning without sacrificing hours of her precious morning.

After transforming thousands of women's natural lashes in her prestigious New York "Lash Espresso" salon, our founder became obsessed with solving the ultimate beauty dilemma: creating a mascara that delivers a stunning, sophisticated WOW effect with luxuriously long lashes and an impossibly clean application, while promising a gentle, effortless evening removal that liberates women from the nightly makeup battle. 

Yes, we're proud to be a women-owned and operated business, supporting female entrepreneurship throughout our supply chain whenever possible.